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BPO - Poshnee

Business Process Outsourcing

Move ahead of the curve with our high-quality & detail-oriented BPO services. Be it customer service, closing sales, or lead generation, we do it cost-effectively, with robust quality assurance apparatus in place. 

Business Process Outsourcing

The philosophy behind business process outsourcing is to cut down on operational and human resource costs. As a BPO services provider, we help businesses save up to 65% of what they would otherwise incur for keeping an in-house team. At the same time, we ensure that the quality of our services is unmatched and above-the-fold.

We put a foremost emphasis on cutting-edge infrastructure and innovative marketing solutions. What distinguishes Poshnee Tech from others is our unique positioning as both a BPO service provider and digital marketing agency. This gives us a unique vantage point to look at our clients’ prospects and customers from different perspectives.


Outbound Call Center Services

1.  Telemarketingpromote products and present sales pitches to drive sales and update customers about the latest products, services, and plans.
3. Appointment Setting- lead potential customers through the sales lifecycle by initiating contact and setting up meetings.
5. Surveyssupplement your in-house market research with customer surveys to learn about current sentiment, expectations, and challenges.
2. Lead Generation generate business leads and grow your customer list in a structured, consistent, and continuous manner.
4. Live Transferget qualified live transfers in real-time and close the deal instantaneously.
6. Follow-Ups—don’t ever forget to follow up or delay an important moment in the prospect’s journey.

Inbound Call Center Services

Omni-Channel Contact Center

Customers, both existing and potential, make use of many channels, and businesses have to adapt! At Poshnee, we have the most robust and powerful infrastructure to communicate with customers via their preferred channel. We make sure that the transition between different channels is seamless, uninterrupted, and best according to the situation and client’s demands.

This includes simultaneous communication through:

  • SMS
  • Voice Call
  • Email Chat
  • Web Chat
  • Social Media Platforms

Doing so, we comply with all the relevant consumer protection laws and regulations required, including:

  • Telephone Consumer Protection Act (TCPA)
  • Do Not Call (DNC) Registry
  • Recording and Monitoring Calls With Consent 
  • Payment Card Industry Data Security Standard (PCI-DSS)
  • Healthcare Insurance Portability and Accountability Act Compliance (HIPAA)

Omni-Channel Contact Center

Customers, both existing and potential, make use of many channels, and businesses have to adapt! At Poshnee, we have the most robust and powerful infrastructure to communicate with customers via their preferred channel. We make sure that the transition between different channels is seamless, uninterrupted, and best according to the situation and client’s demands.

This includes simultaneous communication through:

SMS

Voice Call

Email Chat

Web Chat

Social Media Platforms

Doing so, we comply with all the relevant consumer protection laws and regulations required, including:

Telephone Consumer Protection Act (TCPA)

Do Not Call (DNC) Registry

Recording and Monitoring Calls With Consent

Payment Card Industry Data Security Standard (PCI-DSS)

UI/UX